Shipping policy
Free delivery across the United States
Standard delivery is free on every order to any address in the United States, no minimum required. Which carrier picks up your parcel can depend on where you live and what you ordered.
How long it takes
- Processing: 1 to 3 business days. We count Monday through Friday and skip weekends and public holidays.
- Transit: 6 to 8 business days
- Total, door to door: 7 to 11 business days
- Same day cut off: orders placed before 6:00 PM Central start processing that day
Treat every timeline above as an estimate. Busy weeks can add a day to processing, and carriers or bad weather can slow transit; we will tell you if your order is running behind.
Tracking
A tracking number lands in your inbox the moment your parcel is on its way. Give the carrier 48 to 72 hours to scan it and show its first movement before you worry.
Changing or cancelling an order
We move fast, so the window is short. Email support@joeybrooks.com within 2 hours of placing the order if you need to fix an address or cancel. Once the order has been processed by our facility it can no longer be changed or cancelled and our Refund and Return Policy takes over.
Where we cannot send a parcel yet
PO Boxes, military addresses (APO, FPO and DPO) and restricted areas are outside what our carriers can reach right now. Please give a regular street or business address when you check out.
Lost or damaged on the way
If a parcel disappears in transit before it is delivered, or turns up damaged, write to support@joeybrooks.com straight away with your order number and, for damage, photos of the item and the packaging. We will open an inquiry with the carrier. Once it confirms the loss or damage we arrange either a replacement or a refund, back to your original payment method.
Once it is delivered
We ship every order to the address you enter at checkout, and while it is in transit it is our responsibility. When the carrier marks the parcel Delivered, that responsibility ends: JOEY BROOKS cannot be held liable for a parcel that is lost or stolen after that scan. If your doorstep is not secure, follow the tracking link and get the parcel indoors quickly once it lands.
Failed deliveries
If a delivery fails because the address was incorrect or the carrier could not complete it, the parcel may come back to our facility. We will get in touch to set up a second shipment; sending it again may carry an additional fee.
Updates to this policy
We revisit this page from time to time. Whatever is published here is the version in force.
